VDart Surpasses Required SLA Threshold
The possibilities are endless, you can dream it and we at VDart Digital solutions will fulfil it. Bots are the next frontier of customer engagement and we have been instrumental to support existing processes and pave the way for new opportunities for growth.
Our client, a recruitment firm needed to hire recruiters to interact with the prospective candidates to collect basic profile information and enter them into an ATS system.
VDart Digital created a chatbot, the idea was to streamline the interaction with the candidates, to deliver more value to the interaction, to extract more information from the interaction. The objective was to improve the quality of candidate experience.
The Chat bot implementation helped the firm improved candidate’s interactions by 40% and was able to collect the data in structured and streamlined way.